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Office Policies

Your First Visit

At the first visit to Amy E. Buchler DMD Orthodontics, you will meet Dr. Buchler and our friendly team of staff members. During this visit, diagnostic records are made to determine the best course of treatment. Complete diagnostic records typically include a medical/dental history, clinical examination; plaster study models of the teeth, photos of the patient's face and teeth, panoramic x-ray and cephalometric x-ray. Based on these records, Dr. Buchler will discuss her findings and treatment options with you in detail. Our treatment coordinator will then discuss with you the cost and payment options for your particular case.

Longer appointments

The appointment when you get your appliances placed or removed usually takes from one to two hours. We try to limit the time that needs to be taken off of school and work and ask that these longer appointments be scheduled during the day at non-peak times. This allows the majority of your visits to be scheduled before or after school/work.

Regular Appointments

When your braces are on, you'll then see us at regular intervals 4 to 8 weeks apart for an adjustment, which takes 20 to 40 minutes. Our regular office hours are Monday to Thursday from 8:30 AM to 5 PM. Patients are seen by appointment only. We make every effort to be on time for our patients, and ask that you extend the same courtesy to us. If you cannot keep an appointment, please notify us immediately. Cancel only if it is an emergency. It is difficult to reschedule you since most appointments are made 4 to 8 weeks in advance.

Payment & Office Policies


The cost of treatment depends on the severity of the patient's problem. You will be able to discuss fees and payment options before treatment begins. We have payment plans to suit different budgets, including a no-down-payment option. We also accept assignment from most insurance plans, and file the necessary papers to the insurance company. In addition, we offer discounts for multiple family members and professional discounts to those in the dental profession. We work hard to make orthodontics affordable for everyone.


In an effort to keep orthodontic fees down while maintaining the highest level of professional care, we have established this financial policy:

  • If full payment is made at the onset of treatment, we will offer a fee discount. (If you have insurance, we will offer a discount for payment of your portion of the fee that will not be covered by insurance.)
  • To fit your individual needs, financial arrangements can be made to extend your payments over a period of months.
  • For your convenience, we can set you up for autopayments every month from a checking or savings account or any major credit card.
  • In cases of serious delinquency, treatment will be discontinued, although we will make every effort to accommodate patients with temporary difficulties.


If you have insurance, we will help you to determine the coverage you have available. We ask that you assign your insurance benefit to us. The balance will be arranged for you to pay (see above). Professional care is provided to you, our patient, and not to an insurance company. Thus, the insurance company is responsible to the patient and the patient is responsible to the doctor. We will help in every way we can in filing your claim and handling insurance questions from our office on your behalf.

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